Contact Us
How your message is handled
Before you send anything through this page, know that every message you write here is read by a person, not a script, and the details you provide stay within the editorial team that runs this site. The information you type into the form is not shared with Asino or any other operator, and it is not sold or passed to marketing lists. It exists for one purpose: to help us keep this website accurate and honest for Australian players.
That means your feedback shapes what gets corrected, rechecked or clarified. If you flag a broken payout figure, a confusing bonus term or a game listing that no longer matches what the casino shows, that item goes into our review queue for verification. Your message becomes part of the record that decides whether a page gets updated.
What to include for a useful reply
The more specific your message is, the more useful the response will be. Name the page or section of the site you are referring to, state what you observed, and if you are reporting a discrepancy, say what you expected to see and what you actually found. Screenshots and dates help us trace when a change may have occurred, so include those if you have them.
If you are writing about your own experience with Asino rather than about this website, be clear about which is which. Feedback about the website itself — layout, missing information, broken content, unclear wording — and feedback about the casino operator are handled separately, and treating them as one message slows the process for both.
What happens after you send
Once your message is submitted, it is reviewed by the editorial team and kept only as long as necessary to act on it. We do not retain your contact details beyond what is needed to respond to you, and we do not use the content of your message for anything other than improving this site. You do not need to provide identifying information to make a report; you can send a message without giving your name, and your details will never be published alongside your feedback without your explicit consent.
Every message is treated as confidential. If your feedback leads to a correction, we make that change on the relevant page without attributing it to you. If you are seeking help with a gambling-related issue rather than reporting a website problem, your message will be directed to an appropriate support service, and we will not attempt to resolve it ourselves.
Your rights when contacting us
You are entitled to ask what information we hold about you, to request that it be deleted, and to withdraw any consent you gave when sending a message. You may also ask that your feedback be anonymised so that no part of it can be traced back to you. These requests are handled without undue delay and at no cost to you.
If you are under the legal gambling age in your jurisdiction, please do not use this form. This site is intended for adult readers only, and we do not knowingly collect information from anyone below the applicable age limit. If you are concerned about your own gambling or that of someone close to you, we encourage you to contact a recognised support organisation in your state or territory rather than using this page.